Here you will find the most common questions asked by our customers. The list covers a number of topics, so you will probably locate an answer to your question here. For any additional questions, please contact us by visiting our main support page and selecting an appropriate support option. 

1. What kind of service do you provide? 

Our company offers high quality writing services for students of all levels. We write school essays, college/university reports, term and research papers. Our writers develop help undergraduate students with theses and dissertations.  

2. In what currency are your prices? 

The prices stated on our website are in United States dollars. 

3. What are your price ranges? 

Our prices for custom essays are based on the speed of the delivery. Currently we offer the following delivery options for school- and college-level assignments: 7-day delivery ($12.95 per page), 4-day delivery ($14.95 per page), 2-day delivery ($19.95 per page), and our exclusive 24-hour delivery ($26.95 per page). For theses and dissertations, please contact our customer service for pricing details. 

4. Are there any extra costs? 

We do not charge a penny for bibliography or works cited pages. The listed fees contain NO hidden charges. 

5. Who will work on my report? 

The reports we develop are written by our professional team of researchers, writers and editors, who are able to meet your most exclusive requirements and create an excellent essay even on the most specific topic. All our staff members are university graduates and writing contests winners. Many hold their Master's and PhD's. The editors thoroughly check and revise all written custom essays and reports. 

6. What payment options do you accept? 

Currently we accept all major credit cards (Visa, MasterCard, American Express and Discover, Dinner's Club) along with the transfers to our bank account. 

7. In what way do you deliver the essays? 

Our company uses email as the fastest method of delivery for custom essays. Once the paper is ready, we send an email containing two copies of the paper: 1) inserted directly into the body of the message, 2) MS Word attachment.

8. Is it safe to order from online? 

Our company uses secure server environment (SSL encryption) to assure the most reliable security level for our customers possible. SSL encryption is a method by which information transmitted on the Internet is encoded to prevent theft, or when someone attempts to intercept the data before it reaches its final destination. 

9. What is meant by the phrase 'custom essays'? 

We develop original and authentic essays for every customer. Our company does not sell or redistribute already written essays. Each essay you get from us is unique. All projects developed by our writers are dedicated for our customer’s use only. Basically, this is meant by the word 'custom'.

10. How can I be sure that my paper is not plagiarized? 

Our company does not promote or tolerate plagiarism in any way. The essays written by our writers are intended for educational use only.

11. Can a person order a paper from anywhere? 

We accept orders from any location, including Canada, Great Britain, Europe, Australia, India, Hong Kong. Please keep in mind that our experts can not only write in different styles, but use American, British or Australian languages.

12. How can I find samples of your writing? 

Use the samples section to view all writing samples developed by our team. There you will find 3-page abstracts from essays and reports on different subjects. Please note: all essays and reports posted on our website are not developed by our writers. The posted essays are submitted by students who wanted to share their work with other students. 

13. How can I request my writer to use specific sources? 

Once you submit the request form, be sure to include the sources you would like us to use in the description field. Please note, if these sources are rare or exclusive materials that are not available online and cannot be found in public libraries, you need to send them to us via fax or other media available. In case you do not have specific requirements as to what sources should be used, our writers will choose what sources to site. 

14. Can the sources be faxed to you? 

You can always fax us your preferred sources or additional details about your project. While sending documents, be sure to include a title page with your order number, name, email and phone number so that we could confirm the delivery. Feel contact customer service for a fax number to use. 

15. Will I get a copy of the sources the writer used? 

Our writers can always provide copies of sources used while working upon your essay. However, you should notify us about this option while submitting the order. The articles used are sent via email only. We need to warn you that copies of research materials may not be available if they are requested after an essay has been delivered. 

16. Can I request specific citation style to be used? 

You may always request a specific citation style of your preference while submitting the order. We do not charge extra fees for using specific citation style. 

17. What format standards do you use? 

How many words per page are in your papers? All essays and reports developed by our company stick to the following format standards: 250 - 270 words per page, double-spacing, Times New Romans 12 p.t. font, one-inch margins. 

18. Do you write dissertations? Can you help with my thesis formulation? 

Our experienced writers and editors are ready to help you with most difficult and exclusive projects. We develop dissertations and theses for a number of subjects. For such extra challenging projects the price per page differs. Please contact our customer support directly for assistance regarding dissertation level projects. 

19. What if I am not satisfied with the report? 

Our team of professional writers will do their best to meet all your requirements. In case you are not satisfied with the final product, you may always request a revision, provided free of charge. You may use this link (need a link) to submit your report for revision. Once you submit the report for revision, please supply us with exact list of changes you would like to be made. The list will help our writers meet your expectations with the improved version. The revisions are processed as a priority, but usually it takes 2 - 4 days to deliver new version depending, on the volume of the report.

20. What is your refund policy? Will I get my money back if I am not satisfied with the report? 

You can always get your money back if our writers have not begun working on your project. Once we have started working on the essay or report, no refunds will be granted. This policy is enforced without exception. If we do not follow this policy, our customers might be tempted to look over the research we made, copy it, and then demand a refund stating that the project we provided was not satisfactory. The aim of our business is to provide best quality custom essay writing service to our customers. Every single member of our staff is focused on reaching complete customers’ satisfaction with each project you order. 

If you cannot find an answer to your question here, please feel free to contact our customer support and we will get back to you shortly.
 


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